FAQ

  • Who designs and draws all the artworks at DROPOUT?

    All the artworks are designed and (normally digitally) drawn by DROPOUTPIEART, Hikaru Just!

  • What do I do if I received a wrong or defective order? Refund policy?

    Please contact DROPOUT via email with a picture of the wrong or defective product within 3 days of delivery.

    We will send you a replacement free of charge within 30 days (usually much shorter). At this time, we are operating as a small team. We, therefore, do not accept returns or issue a refund for defective products. Our items are guaranteed for product defects, not liable for damages incurred during shipping.

    If you have further questions, feel free to send us an email anytime. Thank you!
    Email: hikarujustart@gmail.com

  • I never received my order. What should I do?

    Before contacting us, please help us out by checking the following:
    1. Check your shipping confirmation email for any mistakes in the delivery address.
    2. Ask your local post office if they have your package.
    3. Stop by your neighbor’s doorstep in case the courier accidentally left the package with them.

    If the recipient's address was wrong, you are held responsible. Usually, if the package doesn't get delivered, it's sent back to the return address, which is the artist's address.
    If the package was indeed returned to the artist, she will ship it to you at the correct address upon your request. You will only be responsible for the shipping fee.

  • Do you ship internationally?

    Yes! We ship internationally to all the countries, except for Cuba, Iran, North Korea, Sudan and Syria (due to USPS regulations). Please contact us personally if you have any questions!
    Email: hikarujustart@gmail.com

  • How long does it take to receive my products?

    For all posters, we print them ourselves. We also always have inventory immediately available for all  "actively" listed stickers and keychains.

    You can expect the order to be fulfilled within 1-2 days (weekends included) and shipped within 2-3 business days. 

    We work with a wonderful team at Printful with our other physical products. It takes approximately 2-7 business days to create apparel products (t-shirts, hats, etc) and 2-5 business days for non-apparel products (posters, mugs, phone cases, etc).

    Most of the products are printed within 3 days. After that, their average shipping time is 6 to 14 business days depending on the order's destination. We are only shipping domestically (US) at this time. 

  • How do I contact DROPOUT if my question isn’t answered here?

    The easiest and most efficient way to contact us is through email. Click the email button right below!

    We aim to reply within 24-48 hours (weekends included).

    Email: hikarujustart@gmail.com

1 of 6

Please Keep in Mind

Shipments can get delayed for reasons we can’t predict, especially during the pandemic.

We understand it’s frustrating to deal with late shipments, but please remember that our estimated delivery time is just an estimate - it’s not a guarantee.

For any assistance with your order, feel free to contact us anytime!

We are just an email away and we are always happy to help!

hikarujustart@gmail.com